The installation cannot begin, or the installation ended with an error message.
Do the following steps below and check if installation can be performed again.
1. Sometimes reinstallation failed when there are records of previous installation.
There should be one of the following folders.
| Windows OS platform | Folder path |
|---|---|
| 32bit | C:\Program Files\InstallShield Installation Information\ |
| 64bit | C:\Program Files (x86)\InstallShield Installation Information\ |
Make sure that a folder corresponding to the executed installer has been created.
| Version | Folder name | |
|---|---|---|
| Ver.15.1 or later | 32bit installer | {BCE7D6C9-BCE6-4E85-B18B-B03358BE15C0} |
| 64bit installer | {D6490703-B365-4FD9-9F85-4340F136F7E1} | |
| Below Ver.15.1 | {E71507B2-18DB-45BE-AB5B-2A469BDCBFE1} | |
Deleting the folder, renaming, or moving it to somewhere else should allow installation to begin.
2. If the installation still fails after doing step 1, try the following step as well.
| Windows OS platform | Folder path |
|---|---|
| 32bit | C:\Program Files\Common Files\InstallShield |
| 64bit | C:\Program Files (x86)\Common Files\InstallShield |
The above folder contains files used by InstallShield. Please try installation again after either deleting, renaming, or moving this folder somewhere else.
If you have tried all of the above steps but the installation did not complete successfully, please contact our distributor or our company.